Emergency troubleshooting
Broken pages, checkout errors, blank screens, and anything else stopping your site from doing its job.
Core Service
Website Repair
Your site is down, broken, or acting strange, and you need it fixed, not redesigned. We diagnose the actual cause and repair it, typically starting within 24 hours.
What's Included
What a Repair Covers
Root-cause diagnosis
We look for what actually broke, not just the symptom, so the same issue doesn't come back next month.
Plugin and platform cleanup
Conflicting plugins, outdated software, and broken integrations get identified and resolved.
Security checks
If your site was hacked or defaced, we clean it up and check for the vulnerability that let it happen.
Post-fix verification
Once repaired, the site is checked across devices before we call the issue closed.
A note on what caused it
You get a plain explanation of what broke and why, not just a bill.
How It Works
From Report to Fix
01
Tell Us What's Wrong
Describe the problem through the contact form. Screenshots or error messages help, but aren't required.
02
Diagnosis
We investigate the actual cause. Typical first response is within 24 hours.
03
Fix
The repair is applied and tested before we consider the job finished.
04
Prevention Notes
If we spot a related risk, like an outdated plugin, we'll flag it so it doesn't cause the next problem.
Pricing
How Repair Pricing Works
Repairs vary too much in scope for a single fixed price, so we quote after diagnosis, not before. A few reference points:
- Growth builds include priority bug fixes for 30 days after launch at no extra cost.
- Care plan clients (129 KM/month) get priority fixes included as part of the plan.
- One-off repairs for sites without an active plan are quoted after we've seen the issue.
Common Questions
FAQ
How fast can you respond?
24 hours is our typical first response. Actual repair time depends on how serious the issue is.
Do you fix sites you didn't build?
Yes. Most repair requests come from sites we didn't originally build.
What if my site was hacked?
We clean up the site and check for the security gap that allowed it, then recommend next steps to keep it from happening again.
How much will a repair cost?
It depends on the issue. Message us with what's happening and we'll quote it after taking a look, before any work starts.
Something broken right now?
Tell us what's happening and we'll get back to you fast.